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Contact Information Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908 1-401-459-6000 (local)
1-800-963-1001 (toll free)
1-401-459-6175 (fax) www.nhpri.org (website address) Our email addresses typically are first initial followed by last name @nhpri.org
(Example: Tom Boucher = tboucher@nhpri.org) For Members: - Eligibility and how to become a member call:
Marketing at 1-401-459-6000 or 1-800-963-1001
- General questions/PCP site changes/Interpreters/Transportation services call:
Member Services Representative at 1-800-459-6019 (Fax 1-401-459-6021)
- Behavioral health and substance abuse issues call:
Beacon Health Strategies at 1-800-215-0058
- Medicine and drug issues call:
Pharmacy Help Desk at 1-401-459-6688 (Fax: 1-401-459-6023)
- Care management and authorizations call:
Clinical Administrative Support at 1-401-459-6060 or 1-800-264-3955
- Children with Special Health Care Needs (CSN) Program call:
Care Management: CSN line at 1-401-459-6120
- Disease management information (like Asthma, Diabetes and lead) call:
Quality Management at 1-401-459-6127
For Providers:
- Member eligibility, Claims status, and/or Authorization review call:
Interactive Voice Response System (IVR): 1-401-459-6610 or 1-866-646-3111
- For claims issues call:
Claims Representatives at 1-401-459-6080
- General information/ Policies and procedures/ Practice changes call:
Provider Relations Customer Service: 1-401-459-6030 (Fax: 1-401-459-6066)
- Pharmacy issues, including prior authorization, when necessary, call:
Pharmacy Help Desk at 1-401-459-6688 (Fax: 1-401-459-6023)
- For care management and authorizations call:
Clinical Administrative Support at 1-401-459-6060 or 1-800-264-3955
- Practitioner Recruitment call:
Network Development and Credentialing at 1-401-459-6000 or 1-800-963-1001 (Fax 1-401-459-6066)
- Quality and Disease Management call:
Quality Management at 1-401-459-6000
General: - For compliance, HIPAA, code of conduct and privacy issues call: Compliance at 1-401-459-6000
- For careers, training and employee related information call: Human Resources at 1-401-459-6000
- For public relations, communications & website information call: Communications at 1-401-459-6016
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