Questions and Answers About Behavioral Health Services

Q: Can I pick my own behavioral health provider?
A: You may pick a provider from the Neighborhood directory.

Q: How do I use behavioral health benefits?
A: Many services are covered such as hospitalization, day programs, individual, family, and couples counseling.

• Outpatient Services - You do not have to receive a prior authorization for the first 12 outpatient counseling sessions or any medication visits provided by a Neighborhood behavioral health provider.
• You simply contact the provider’s office and schedule your appointment.
• Hospitalization - Inpatient hospitals, residential, day and evening programs do require prior authorization. Your Provider will need to contact Beacon Health Strategies at 1-800-215-0058.

Q: If I have any questions about my behavioral health benefits, or need help arranging care, whom do I call?
A: You should call Beacon at 1-800-215-0058. This number is also on your Neighborhood identification card.  This number is available 24 hours a day, 7 days a week to help you.

Q: What happens when I call 1-800-215-0058?
A: Your call is answered “Beacon Health Strategies - We manage the Behavioral Health Plan for Neighborhood”. If you are calling for help making an appointment, a Beacon representative will assist you in finding the right provider for you and getting an appointment. When you call, to assist you, the representative may ask you a few questions such as:

• What city or town would you like to go to for care?
• Would you like to see a male or female counselor?
• Are you looking for a counselor who specializes in a certain type of service?

Q: What happens if I am calling with an emergency?
A: If you believe there is an emergency, you do not have to call Beacon. You should go to the nearest Emergency Room.